The following policies will apply to all purchases made through this website. The policies are subject to our Terms of Use, that are incorporated by this reference. For each event, you may be subject to additional terms restrictions set forth by the venues other promoters. Purchasers are urged to review their tickets for any additional information that may apply to their attendance to an event. 

Group Sales 

Special group rates are to be determined based on the event and venue. For additional updates, please contact Powerhouse at 213.368.0303 for our event promotions and special rates.


Powerhouselive.net will be the host handling all transactions for each ticket purchased on this website. For those purchasing tickets with a credit card, thetotal amount will be charged immediately, including convenience fees. 

Tickets are non-refundable and non-exchangeable. All sales are final. There will be no adjustments to ticket prices once they are purchased. When purchases are made, the only methods of payment allowed are American Express, Discover, Master Card, and Visa.

Event Cancellations / Postponements 

Every so often, events may be forced to be cancelled postponed by the promoter, artist, venue, and the act of God, in which case we will attempt to contact you in order to notify you of refund exchange procedures. Refunds will be made through your point of purchase unless there is any other announcement. Should an event be postponed, you are required to contact the venue directly for revised dates ofthe event and/or for an applicable refund policy.

Lost-Stolen Tickets

If your ticket is lost stolen, contact Powerhouse and we will arrange for newones. Your old tickets will become null and void (unable to be used). We will issue new tickets with the same seats, but with different barcodes so that the old tickets will not be applicable. 

Ticket Limits 

In an effort to give all interested customers an opportunity to purchase tickets to an event, venues and promoters often set limits on the number of tickets one customer household is allowed to purchase. You will be advised ofany limits on tickets by a posting for the event, by a system limitation on the number of tickets you may purchase during your online session. Tickets purchased for an event during multiple online sessions on our website are totaled to ensure that a venue promoter has not exceeded any limitations. When customers exceed these limits, their orders may not be fulfilled. For information on group purchases, please contact us at 213.368.0303.